FAQs

To make your shopping experience easy and stress-free, we’ve answered some of the most frequently asked questions from our customers. If you need any additional help, the Modefest support team is always available to assist you.

Where is Modefest located?
Modefest operates in the United States. Our registered business address is:

1074 Roselle Pl, Woodmere, New York 11598, United States

Do you offer free shipping?
Yes! We offer free standard shipping on all orders with no minimum order amount required.

How long does delivery take?
Estimated delivery times include both order handling and shipping:

Order Processing: 1–3 business days (Monday–Friday)
Shipping Time: 5–7 business days
Estimated Total Delivery Time: 6–10 business days

Delivery times are estimated and may vary due to carrier delays, holidays, weather conditions, or periods of high order volume.

Will I receive an order confirmation email?
Yes. After successfully placing your order, you will receive an order confirmation email with your purchase details and order summary.

Do you provide order tracking?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking details usually become available within 24–48 hours after shipment.

What is your Return & Refund Policy?
You can find full information about returns, refunds, eligibility requirements, and processing timelines on our Return & Refund Policy page.

How do I request a return?
To request a return, please contact our customer support team and provide your order number along with the reason for your return.

Customer Support
Need help with something? Our support team is ready to assist. Reach out using the contact details below.

Email: support@modefest.store
Phone: +1 (646) 518-0948
Address: 1074 Roselle Pl, Woodmere, New York 11598, United States